How can I purchase on your website?

To purchase on our website is very easy, simply register in the "My Account" section at the top right by entering all the required data or during the order summary.
Once the user account is created choose the desired products and add them to the cart. Proceed to checkout to make payment by choosing one of the three available methods.

Is it safe to buy on your website?

Our website uses SSL secure digital certificate and complies with all regulations in Privacy according to GDPR.
NOTE: Credit card payments are protected by the 3D Secure system.

Can I check the status of my order?

In the "My Account" section in the upper right corner, you can view all information regarding the orders you have placed with their status.
NOTE: All order status changes will also be communicated via e-mail to the user account registration address.

Can I track the shipment of my order?

As soon as the order is shipped from our warehouse, the user will receive a shipment email with a link to track the status of the shipment in real time.
NOTE: You can track the shipment directly from the "My Account" section under the specific order.

What do I do if the package arrives damaged?

Sometimes it may happen that during transportation the courier damages the package or even the product inside. In this case it is recommended to accept the package "with reservation" and immediately contact BART MEDICAL by e-mail at: sales@bartmedical.com.
After proper verification of the condition of the product by our technicians, if the product is damaged it will be repaired or replaced. 

How does the warranty on your products work?

The warranty on our products is divided into two types:


  • EQUIPMENT: 2-year warranty for manufacturing or electronic defects.
  • CONSUMABLE MATERIALS: The warranty on these types of products covers only manufacturing defects and not incorrect use by the customer.

Can I make a return of one of your products?

A product return can be made, within 15 days from the date of purchase, only after approval by BART MEDICAL and only for a purchase error of incorrect product code.
WARNING: The product to be returned must be new, unopened or used .

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